Privacy Policy

The data controller is:

VK CONSULTING GROUP – Email: contact@kavvoon.ch

This Policy applies to personal data processed during:

• visiting the site;
• creating an account;
• publishing a listing;
• subscribing to a plan;
• using messages;
• using the Followers function;
• consulting Media and Events content;
• communicating with support.

KAVVOON may process the following categories of data:

Identification Data

• surname;
• first name;
• date of birth, if necessary;
• profile photo;
• proof of identity, if verification is required.

Contact Details

• email address;
• telephone number;
• postal address;
• city, postcode and canton.

Professional Data

• company name;
• position;
• IDE number;
• website;
• sector of activity;
• information relating to the agency or company.

Listing Data

• title and description;
• sale price;
• net rent;
• operating expenses;
• turnover and financial data communicated;
• photos;
• location;
• category and sub-category;
• business characteristics;
• listing status.

Account and Activity Data

• consulted listings;
• favourites;
• followed profiles;
• followers;
• messages;
• publication history;
• language preferences;
• consents and settings.

Payment Data

• chosen plan;
• amount;
• payment date and status;
• transaction reference;
• partial information provided by the payment provider.

KAVVOON normally does not store full bank card numbers.

Technical Data

• IP address;
• device type;
• browser;
• operating system;
• technical identifiers;
• connection logs;
• error data;
• date, time and duration of visits.

Location Data

When the user authorises it, KAVVOON may use approximate or precise location to:

• suggest nearby listings;
• adapt the language or region;
• automatically complete an address;
• display a listing on a map.

Data may come from:

• directly from the user;
• their company or agency;
• payment providers;
• mapping or address services;
• public registers;
• authorised partners;
• external listing sources when their reuse is authorised;
• Media or Events sources.

Data is notably used to:

• create and manage accounts;
• verify email addresses;
• authenticate users;
• publish and manage listings;
• enable searches;
• provide geographical results;
• connect sellers and buyers;
• manage messages and followers;
• process payments;
• provide support;
• detect fraud and abuse;
• protect the platform;
• improve services;
• compile statistics;
• personalise the experience;
• send administrative communications;
• send marketing communications with consent where required;
• comply with legal obligations;
• defend the rights of KAVVOON.

KAVVOON processes data when this is necessary notably for:

• performance of the contract;
• provision of the requested service;
• compliance with a legal obligation;
• protection of a legitimate interest;
• the security of the platform;
• on the basis of consent where required.

Information voluntarily published in a listing or public profile may be visible to users and, depending on technical settings, to search engines.

The user must not publish:

• unnecessary personal data;
• identity documents;
• bank details;
• confidential information;
• data belonging to third parties without authorisation.

Messages may be recorded to enable their transmission, consultation, security, abuse prevention and dispute resolution.

KAVVOON does not freely access private messages. However, access may occur when this is necessary to:

• handle a report;
• prevent fraud;
• resolve a technical problem;
• comply with a legal obligation;
• protect a user.

KAVVOON may use automated or artificial intelligence systems to:

• classify listings;
• suggest relevant listings;
• detect duplicates;
• improve descriptions;
• propose categories;
• detect suspicious content;
• connect buyers and sellers.

These tools may produce recommendations. They do not replace the user's judgment.

Where KAVVOON would take a solely automated decision producing significant legal effects, the user would receive the necessary information and could request human intervention where applicable law so requires.

Data may be transmitted, to the extent necessary, to:

• the hosting provider;
• the payment provider;
• the email provider;
• the SMS provider;
• mapping services;
• support tools;
• analytics providers;
• IT specialists;
• legal and accounting advisors;

KAVVOON does not sell its users' personal data.

Certain providers may process data outside Switzerland.

KAVVOON ensures that transfers are based on recognised guarantees, including:

• a country benefiting from an adequate level of protection;
• appropriate contractual clauses;
• other guarantees authorised by law.

Data is retained for the period necessary for the purposes concerned.

As a guide:

• active account: for the entire duration of the account;
• listings: during their publication and an archiving period;
• messages: for the period necessary for the service and dispute resolution;
• invoices and accounting documents: in accordance with legal deadlines;
• technical logs: for a period proportionate to security needs;
• prospecting data: until withdrawal of consent or objection.

KAVVOON implements appropriate technical and organisational measures, including:

• encryption of communications;
• access control;
• backups;
• logging;
• rights management;
• protection against attacks;
• updates;
• incident management procedures.

No transmission over the internet can however be guaranteed as absolutely secure.

Within the limits of applicable law, the user may request:

• access to their data;
• rectification;
• deletion;
• the delivery or transmission of certain data;
• limitation of certain processing;
• withdrawal of consent;
• objection to certain processing;

Proof of identity may be requested.

Requests must be addressed to contact@kavvoon.ch.

Communications necessary for the operation of the account may not always be deactivated.

Promotional communications may be refused by means of:

• the unsubscribe link;
• account settings;
• a request to support.

In the event of a security incident, KAVVOON will take the necessary measures and inform the data subjects or the competent authority where required.

Where KAVVOON actively targets persons located in another country, additional rules may apply.

An adapted version must notably be put in place if KAVVOON actively targets the European Union market.